Contact Us About Casino Reviews and Partnerships
Need to get in touch with the Casino Info Au team? Here’s what we can help with and how to reach us.
What to contact us about
We read every message sent to [email protected]. Write to us about:
- Corrections and updates — spotted an outdated bonus, a broken link or inaccurate details in one of our reviews? Send us the page and what needs fixing.
- Editorial questions — anything about how we review casinos, rate operators or structure our rankings.
- Partnership and advertising enquiries — including sponsorship and content collaboration proposals.
How to reach us
The only official channel is our email: [email protected]. We don’t operate a phone line, live chat or contact form, and we don’t correspond through messengers or social media. Any account claiming to represent Casino Info Au elsewhere is not us.
We aim to reply to legitimate enquiries within a few business days. Messages missing a clear subject or return address may take longer, so please include the page you’re referring to and as much context as possible.
A quick note on what we can’t do
We’re an editorial team, not a dispute resolution service. We cannot recover funds, chase payouts or mediate between players and operators — particularly offshore casinos, where no Australian consumer-law recourse, ombudsman access or court jurisdiction applies, and Australian authorities will not help recover money from them.
Gambling-related concerns
If your message is about gambling harm or controlling your own play, this inbox is not the right place. Please use the resources on our responsible gambling page instead.
For Australian residents, BetStop — the National Self-Exclusion Register lets you exclude yourself from all licensed online and phone gambling providers in Australia in one step. Two things worth knowing before you rely on it:
- BetStop does not cover offshore casinos. Registering will not close or prevent accounts with offshore operators, and it won’t block them from taking your money.
- A BetStop exclusion cannot be shortened on request. Removal requires a statutory declaration and is not possible at all during the first three months.
Helping us help you
If you’re chasing a complaint against an offshore operator, keep your own evidence: screenshots, reference numbers and timestamps. Those records matter far more than anything we can add from our side.
You can report an unlicensed online gambling operator to the regulator in your state or territory — and if you’re checking whether an operator is legitimate, verify its licence number against the regulator’s public register rather than trusting badges in a footer.
Page last updated: 24 September 2026